FAQ - Frequently Asked Questions - Information

If I book shortly before travelling, could I get a cheap last-minute offer?
Only in very rare cases, typically in case of a late cancellation. The earlier you book, the more likely you are to find availability with the cheapest companies. The cheapest companies often have very few vehicles and drivers. Some clients book several months in advance.

If you have given me a good price, can I think about it a couple of weeks before deciding?
You can think as long as you like, but there is no guarantee that the offer is still available when you have finished thinking. Companies cannot hold vehicles and drivers available without a firm order. You may end up having to pay more with another company if the first one is no longer available, or in the worst case be unable to find any company available.

Do you drive at night and on Sundays and holidays?
Yes, most transport companies do, but there are exceptions.

Are the prices higher at night and on Sundays and holidays?
Some companies take higher prices, some don't.

Can I pay the driver in US dollars?
In most cases, no. The majority of companies only accept euros. Only pay with foreign currency if we have told you in writing that the company accepts it, and be prepared to pay an exchange commission.

Can I use my credit card to pay?
Yes, by using our secure online payment facility. If you want to use your credit card in the car, we need to know in advance, as only few cars are equipped with card readers.

Do you accept traveller's cheques?
Some companies accept them, others not.

How do I find you at the airport?
Unless we tell you otherwise on the voucher, the driver will wait for you with a sign with your name as close as he or she can get to the exit from the secure area. This may be at or after the baggage reclaim, depending on the airport layout.

How do I find you at the train station?
We will tell you where the driver will wait for you when you book. He or she will be holding a sign with your name unless otherwise indicated on your voucher.

Should I try to find your car if I can't see the driver at the airport or train station?
Except otherwise indicated on your voucher, no, this will only complicate the situation, as the driver will not be waiting for you near the car. Remain at the exit from the secure area if you are at an airport, and look around there. If you are at a train station, please double check that you are the right place, as explained when you booked. If you still can't find us, please call us.

Why do you ask for my cell phone number when I book?
Because we may need to call you if we should be delayed by a traffic accident, bad weather, a traffic jam, a puncture, another technical incident, a strike, a demonstration, a blockade or if we can't find you.

Why do I have to give you my home address when I book?
Because French transport regulations oblige us to issue tickets with your name and address. It is also a measure of fraud protection that we kindly ask you to bear with.

Can we bring three suitcases and a bicycle each?
You can presume that we will provide space for one large suitcase and one carry-on bag with cabin dimensions per person. If you bring more and you want to be sure there is space enough, you must tell us when you book so we can plan for a large trunk. If the additional luggage fit in the vehicle, whether you mentioned it in advance or not, there is no additional charge. If it does not, you may have to pay for an additional vehicle.

Do you mind if I bring along my sheep so it can eat the grass around my country house?
Please inquire in advance if you intend to carry animals, whatever their size.

Are there reductions for children, seniors, students, unemployed, pregnant women, veterans, handicapped, ... ?
No.

Can we use two seats for three children, keep my baby on my lap or put a boy in the trunk?
No, it is illegal and dangerous. The driver is legally responsible for the correct seating of children.

Do you provide child seats?
Yes, in most cases at no extra charge. Please ask.

Do you always use the fastest itinerary?
In most cases yes, but when planning the itinerary, we take into account the driving time, mileage, road tolls, overall cost, safety and comfort. We aim to balance these factors. Any savings are passed on to you. It means that driving time could be a bit longer than the absolute fastest itinerary in certain cases. If speed is an important factor for you, please mention it when booking. The price may in some cases be higher if you ask us to choose the fastest itinerary, as mileage and road tolls can be significantly higher in some cases.

Do you provide luxury sedans, stretch limousines or vintage cars?
We can book luxury cars and certain limousines but not vintage cars.

Are you providing any shuttle or scheduled services?
No.

May I smoke in your cars?
No.

Is it ok to eat an Indian curry takeaway during the trip and wash it down with a couple of beers?
To avoid any problems, please ask the driver. It is best to avoid it, as you could be responsible if for example food colours damage the car.

Can I use my cell phone underway?
Yes.

Must I use a seat belt?
Yes. Under French law, all passengers must wear seat belts during the journey. In case of a police control, each passenger not wearing a seat belt can be subject to an on-the-spot fine. All seats are equipped with seat belts. It is a myth that pregnant women should not wear seat belts.

Are the safety standards higher than for private cars?
Yes, the law obliges transport companies to make annual roadworthiness tests for the vehicles. The drivers are subject to medical checks every five years in addition to their normal driving licences.